Course Information

Introduction

This five-day course teaches practical skills for managing contract claims and resolving disputes. It covers identifying entitlements, preserving evidence, preparing claim submissions, and choosing the right resolution route. You will practice delay analysis, cost quantification, notice timing, and claim drafting with real-world examples. The emphasis is on protecting commercial positions while avoiding unnecessary escalation.

Objectives

1. Identify common claim causes and the contract clauses and notice requirements that create or limit entitlement.
2. Collect and organise contemporaneous records and evidence to preserve entitlement and support a claim.
3. Prepare clear, compliant claim submissions that set out entitlement, cause, and measured loss.
4. Quantify time and cost impacts using accepted techniques for delay, disruption, and variation claims.
5. Select and run an appropriate dispute resolution pathway (negotiation, mediation, adjudication, arbitration, litigation) and prepare for hearings or settlement discussions.

Who Should Attend?

1. Contract managers responsible for administering commercial agreements.
2. Project managers and site managers in construction, engineering, or infrastructure projects.
3. Commercial managers and cost controllers handling variations and change orders.
4. Claims managers, claims analysts, and consultants who prepare or review claims.
5. In-house legal counsel and external lawyers who advise on contractual disputes.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection

Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.